Accelerated Value Program

HCL Software Accelerated Value Program (AVP) is a technical advisory service that helps you maximize the value of your return on investment in BigFix software by providing ready access to technical resources.

This premier offering is a pre-packaged annual contract that provides a corresponding set of service deliverables tailored to your short-term needs and long-term planning. You will be assigned a BigFix Dedicated Engineer (BDE) who will work with your team to develop a comprehensive plan which delivers on your security and endpoint management goals and objectives.  

Your assigned BDE will provide:

  • Proactive account management and CASE management
  • Technical assistance with product questions, product usage plans and support issues  
  • Advisory assistance on migrations, upgrades, and new feature implementations
  • BigFix Best Practices
  • Proactive notification on security threats and HCL product vulnerabilities 
  • Coaching on diagnostic and troubleshooting techniques  
  • Monthly technical interaction for priority issues  
  • Access to restricted events (Product Roadmaps, Product Briefings, Executive Conversations)  
  • Access to fixes, technical documentation and restricted code
  • Automatic invitation to BETA and Early Adopter (EA) programs