Accelerated Value Program
HCL Software Accelerated Value Program (AVP) is a technical advisory service that helps you maximize the value of your return on investment in BigFix software by providing ready access to technical resources.
This premier offering is a pre-packaged annual contract that provides a corresponding set of service deliverables tailored to your short-term needs and long-term planning. You will be assigned a BigFix Dedicated Engineer (BDE) who will work with your team to develop a comprehensive plan which delivers on your security and endpoint management goals and objectives.
Your assigned BDE will provide:
- Proactive account management and CASE management
- Technical assistance with product questions, product usage plans and support issues
- Advisory assistance on migrations, upgrades, and new feature implementations
- BigFix Best Practices
- Proactive notification on security threats and HCL product vulnerabilities
- Coaching on diagnostic and troubleshooting techniques
- Monthly technical interaction for priority issues
- Access to restricted events (Product Roadmaps, Product Briefings, Executive Conversations)
- Access to fixes, technical documentation and restricted code
- Automatic invitation to BETA and Early Adopter (EA) programs